TEKCare

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TEKCare is a server monitoring, and server support package that includes disaster recovery and business continuity. This package is ideal for companies who want to take a proactive approach to technology support. Services included in the TEKServe package:

Server Monitoring

  • 24×7 server monitoring
  • Server availability inside and outside the network
  • Server up and healthy
  • Backup notification
  • Drive space availability or change
  • Disk health
  • Hacker checks
  • Event log error status
  • Antivirus status
  • Spam filter notification

Server Support

  • Semiannually apply recommended software patches and fixes
  • 24×7 server help desk for server and network issues
  • Reduced labor charge on billable projects
  • Proactively complete action items for fix/maintenance
  • No labor charge for warranty replacement
  • No labor charge to replace out of   warranty parts
  • Temporary file cleanup – monthly
  • On-site visit to review environment – quarterly
  • “Cleanup” server, tape drive or other devices – quarterly
  • Review procedures with relevant staff – quarterly
  • Routine Active Directory moves, adds, or changes

Disaster Recovery and Business Continuity

  • Develop and review written Disaster Recovery Plan
  • Take an image of the server on a periodic basis per plan
  • Maintain a copy of the server image at Tektivity
  • Monitor backup procedure

Born and raised on a horse farm in Marion, IA, Kenyon got her B.A. in English Literature from St. Olaf College in Northfield, MN. She returned to the area after graduating in 2011, and interned at several different marketing agencies prior to coming on as Marketing Coordinator for Tektivity. In her free time, Kenyon enjoys riding horses, studying ballet, and being with family.

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