TEKSupport

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TEKSupport is a 24×7 server, workstation, network, and telephone support service. Our seasoned team of network administrators, system engineers, and telephone technicians are always just a phone call away. This package is ideal for companies looking for a total IT solution. While most of the repairs can be done remotely, our fully equipped repair vehicles will take our technicians on-site for a quick repair. Here is what TEKSupport includes:

Server Monitoring

  • 24×7 server monitoring
  • Server availability inside and outside the network
  • Server up and healthy
  • Backup notification
  • Drive space availability or change
  • Disk health
  • Hacker checks
  • Event log error status
  • Antivirus status
  • Spam filter notification

Server Support

  • 24×7 server help desk for server and network issues
  • Reduced labor charge on billable projects
  • Proactively complete action items for fix/maintenance
  • No labor charge for warranty replacement
  • No labor charge to replace out of warranty parts
  • Temporary file cleanup – monthly
  • On-site visit to review environment – quarterly
  • “Cleanup” server, tape drive or other devices – quarterly
  • Review procedures with relevant staff – quarterly
  • Routine Active Directory move, adds, or changes

Disaster Recovery and Business Continuity

  • Develop and review written Disaster Recovery Plan
  • Take an image of the server on a periodic basis per plan
  • Maintain a copy of the server image at Tektivity
  • Monitor backup procedure

Workstation Support

  • 24×7 help desk for hardware issues
  • No labor charge for warranty replacement
  • No labor charge to replace out of warranty parts
  • Event logs
  • Drive space change check
  • Disk health check
  • Hacker check
  • Windows service check on services that are on auto-start
  • Antivirus update
  • Routine Active Directory move, adds, or changes

Telephone Support (Optional)

  • Routine moves, adds, and changes
  • General maintenance
  • Reduced labor charges for new installations and non-covered support issues
  • Clean fans filters, etc.
  • Backup phone system
  • Administrative training

Born and raised on a horse farm in Marion, IA, Kenyon got her B.A. in English Literature from St. Olaf College in Northfield, MN. She returned to the area after graduating in 2011, and interned at several different marketing agencies prior to coming on as Marketing Coordinator for Tektivity. In her free time, Kenyon enjoys riding horses, studying ballet, and being with family.

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